KingInRummy Refund Policy

At KingInRummy, we prioritize addressing any accidental or erroneous cash credits promptly. If you encounter such issues, you can request a refund within two weeks of the transaction. We will review your request and, if valid, process the refund to your original payment method within two weeks. Please note that all refund decisions are at the sole discretion of KingInRummy.

1. Eligibility for Refund

1.1 Refunds may be issued under the following circumstances:

• Unauthorized Transactions: Evidence of unauthorized transactions or fraudulent activity on your account.
• Processing Errors: Errors during the transaction, such as overcharging or double charging.
• Technical Issues: Technical difficulties prevent access to our services, which we fail to resolve promptly.
• Service Cancellation: Deposits made for services that were not provided or were canceled by us.

1.2 Refunds are generally not provided for:

• Voluntary Cancellations: Services or purchases canceled by you.
• Game Outcomes: Disputes over game results or player performance.
• Cash Game Losses: Losses incurred during cash games or tournaments.
• Policy Violations: Breaches of our Terms of Service or other policies.

2. How to Request a Refund

2.1 To request a refund:

• Contact our customer support team at support@kinginrummy.com within a reasonable timeframe from the transaction date.
• Include your account information, transaction ID, a description of the issue, and any relevant evidence.

3. Refund Processing

3.1 After reviewing your request:

• We will determine eligibility based on our Refund Policy.
• Approved refunds will be processed within a reasonable timeframe. The refund method and timing may vary based on the original payment method and other factors.
• Refunds will typically be issued in the same currency and through the same payment method used for the original transaction.

4. Dispute Resolution

4.1 If you disagree with our refund decision:

• You may escalate the issue by contacting our customer support team or submitting a formal complaint through our designated channels.
• We strive to resolve disputes fairly and promptly.

Cancellation of Games

KingInRummy is not liable for losses due to game cancellations caused by service outages, technical failures, natural disasters, or other factors beyond our control. Refunds are not available for games canceled under such circumstances.

Online Transactions

Transactions to credit your KingInRummy account are handled via third-party payment gateways. KingInRummy is not responsible for any transaction denials or rejections as they are governed by the third-party gateway’s terms. We may reverse transactions and refund the amount to the original payment method used.

Responsible Gaming

We promote responsible gaming and take measures to ensure a safe environment:

• Users must be at least 18 years old to create an account or play.
• We employ 24/7 monitoring and anti-fraud algorithms to detect unfair play.
• Collusion detection is implemented in every game.
• Player information is securely stored with high-level encryption.
• Deposit limits are in place to prevent irresponsible gaming.
• KYC verification ensures player protection and game security.
• Alerts are provided for excessive gaming behavior.
• Users can self-exclude from our games for 48 hours to 6 months; this period cannot be reversed once confirmed.

Voluntary Termination of Account

To terminate your account, email us expressing your intention to cease using our services. We will evaluate your request and process account termination and any refund of available balance within 21 working days. Any activity after your termination request will remain your responsibility.

Inactive Accounts and Unused Funds

If your account is inactive for over 365 days with an unused balance, we will send reminders via email and SMS. To reactivate, log in, play, or make a deposit or withdrawal. Failure to activate after reminders may result in forfeiture of your balance at KingInRummy’s discretion. Accounts violating our Terms of Service will not receive reminders.

Complaints & Disputes

For any complaints or disputes, contact our customer support team at support@kinginrummy.com. Promptly addressing issues will lead to quicker resolutions. KingInRummy is committed to resolving complaints and will make every effort to address your concerns. Please note that our decisions on complaints are final and binding, and we expect confidentiality regarding the resolution details.

Fair Play Policy

At KingInRummy, we uphold high standards of fair play and integrity. Our goal is to ensure that every player has an equal opportunity to compete and win. We rigorously monitor user activities, including deposits, identity verification, gameplay, and individual hands.

1. Fair Play Standards

1.1 Anti-Cheating and Anti-Collusion

• Individual Participation: All games are intended for individual play. Use of external aids or third-party software to alter gameplay is strictly forbidden.
• Collusion: Forming teams to collude or cheat is prohibited. We enforce a zero-tolerance policy for any breaches of our Fair Play Policy.

1.2 Money Laundering

Engaging in money laundering activities is prohibited. This includes withdrawing funds added via credit cards or other methods without participating in cash games.

1.3 Anti-Spamming

Sending unsolicited communications or using KingInRummy for commercial purposes is not allowed.

1.4 Multiple Accounts

Only one user account is permitted. Creating or using multiple accounts is not allowed. Inappropriate usernames must be changed upon request.

1.5 Technical Manipulation

Attempts to host, intercept, or modify our platform’s communications are prohibited.

1.6 Content Modification

Altering or removing proprietary notices from our website or app is not allowed.

1.7 Commercial Use

Using our platform for commercial purposes is strictly prohibited.

1.8 Virus and Contamination

Uploading harmful content is prohibited. You must not upload programs that disrupt our platform.

1.9 Unauthorized Activity

Using someone else's payment information to deposit funds into your account is prohibited.

1.10 Account Access

Accessing another person's account is not allowed.

1.11 Non-transferability

Winnings, bonuses, and prizes are unique to each player and cannot be transferred.

1.12 Restricted Access

Our employees do not have special access to the platform's systems and are prohibited from participating in real-money games.

1.13 Public Comments

Posting harmful or defamatory material against KingInRummy is not allowed.

1.14 Privacy Protection

You are responsible for safeguarding your personal information. Do not share sensitive details with other users.